Angioprimcoffee is committed to ensuring customer satisfaction with every coffee product. While refund requests are processed through digital financial systems, all transaction data and return information are securely managed via our internal Order Management System (OMS). We handle refund requests in accordance with international consumer protection standards and food safety regulations (as applicable to perishable goods).
The website provides dynamic refund request forms to help customers quickly provide reasons and evidence (photos).
Information collected through these forms is temporarily processed to determine eligibility for a refund (e.g., shipping damage or incorrect item).
Some or all of this information will be securely transferred to our accounting department and payment processors to facilitate the refund. Once processed, temporary information on the website is deleted.
Non-identifiable feedback data may be used to improve product quality and packaging services.
All refund histories and transaction notes are stored in secure, encrypted systems.
Only authorized personnel in the Accounting and Customer Support departments may access your refund records.
Your information is used solely for transaction verification, processing refund transfers, and coordinating with banks in case of technical issues.
As coffee is a food product, we strictly adhere to inspection standards for returned goods to comply with health and safety regulations.
You have the right to:
Request a refund or replacement if the packaging is damaged during transit or if the incorrect product was delivered.
Access real-time updates on your refund status through our platform.
Request a clarification if a refund request is denied based on the agreed-upon terms.
Angioprimcoffee
c/o Returns Department: +1 416-223-4545
Address: sales@angioprimcoffee.com
Note: This is the administrative office. Physical returns (if applicable) must follow specific instructions from our Customer Support team to ensure goods are sent to the correct processing facility.